Shipping Policy

By placing an order through this Chittarr website, you agree to the terms listed below. These are provided to ensure that both parties are aware of and agree to this arrangement in order to mutually protect and set expectations for our service.

General

Stock availability is subject to change. We try to keep accurate stock counts on our website, but there may be a stock discrepancy from time to time, and we may not be able to fulfill all of your items at the time of purchase. In this case, we will ship the available products to you and contact you to determine whether you would like to wait for the back-ordered item to be restocked or request a refund.
Despite the fact that we use some of India's largest logistics companies for shipping, our coverage is limited by their reach. If your address is in an area that they do not serve, we will contact you and do our best to find an alternative solution to get your order to you. Please keep in mind that during festivals, inclement weather, or political crises, your shipment may be delayed even further. We guarantee that we will do our best to have your parcel delivered to you in a timely manner, or you will be notified if this is not the case.

Shipping Costs

During the checkout process, shipping costs are calculated based on the weight, dimensions, and destination of the items in the order. Shipping costs will be added to the purchase price. This is the final price for the customer's shipping costs.

Delivery Conditions

4.1 Transit Time Domestically

Domestic shipments typically take 2 – 7 days to arrive.

4.2 Dispatch Time

Orders are typically dispatched within two business days of payment.

We are available from Monday to Sunday during regular business hours, except on national holidays, when we are closed. In these cases, we take precautions to ensure that shipment delays are kept to a minimum.

4.3 Change of Delivery Address

We can change the address for a change of delivery address request at any time before the order is dispatched.

4.4 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items before shipping the remaining items in the order.

4.5 Delivery Time Exceeded

Please contact us if the delivery time has exceeded the estimated time so that an investigation can be conducted by our company.

Tracking Notifications

When your product is dispatched you will get a tracking link. By using that link customers can track the progress of their shipment based on the most recent updates provided by the shipping provider.
Parcels Damaged In Transit.

If you find that a parcel has been damaged in transit, then you must reject the parcel from the courier and call our customer service. If our parcel was delivered while you were away and is damaged, please contact customer service to discuss the further process.

Duties & Taxes

7.1 GST

GST has already been added to the price of the goods as shown on the website.

7.2 Import Duties & Taxes

For international shipments, import duties and taxes will be pre-paid, with no additional fees to be paid by the customer upon arrival in the destination country.

Cancellations

If you change your mind before receiving your order, we can accept cancellations but make sure that you will cancel your order before the order is shipped. If your order has already been shipped, please see our refund policy.

Customer care

Please send all customer service inquiries to help@discountstore.shop